Effective Date: 1 January 2023
Last Updated: 1 January 2024
Thank you for shopping with ClutchCraft.in! We are committed to delivering your handcrafted products in a timely and secure manner. Please review our shipping policy for important information about delivery timelines, charges, and procedures.
1. Shipping Coverage
We currently ship to:
- All major cities and towns within India
- Selected international destinations
(For international orders, please contact us at [email protected] before placing your order.)
2. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays are processed the next business day.
- Customized or made-to-order items may take 5–7 business days to dispatch.
3. Delivery Time
📍 Within India:
- Metro Cities: 3–5 business days
- Other Cities: 5–7 business days
- Remote Areas: 7–10 business days
🌍 International Shipping:
- Delivery typically takes 10–15 business days, depending on your location and customs clearance procedures.
Note: These are estimated timelines and may vary due to courier or external factors.
4. Shipping Charges
- Free Shipping on all prepaid orders within India
- International shipping charges are calculated at checkout based on destination and package weight
5. Payment Methods
We accept prepaid orders only.
🚫 Cash on Delivery (COD) is not available.
Payment methods include:
- UPI / Net Banking
- Credit & Debit Cards
- Wallets (via our secure payment gateway)
6. Tracking Information
Once your order is shipped, you will receive:
- A confirmation email or WhatsApp message
- A tracking ID and link to monitor your delivery status in real-time
7. Delivery Issues
If your package is delayed or marked as delivered but not received:
- Please reach out to us within 48 hours of the expected delivery date
- We will work with the courier service to resolve the issue promptly
8. Packaging
We take great care to ensure your products are packaged securely to avoid damage. If your order arrives damaged, please email us photos within 24 hours of receipt.
9. Contact Us
For any shipping-related queries or support, feel free to reach out:
📧 [email protected]
📱 +91-7021982861