clutchcraft.in

Refund and Returns Policy

This is a sample page.Effective Date: 1 January 2024

At ClutchCraft.in, we value your trust and strive to provide high-quality products and services. If you are not fully satisfied with your purchase, our Refund and Return Policy outlines the terms and conditions under which returns, exchanges, and refunds are processed.

1. Eligibility for Returns

  • You may request a return within [7/10/30] days of receiving the product.
  • The product must be unused, undamaged, and returned in its original packaging with all tags, labels, and accessories.
  • Proof of purchase (invoice or order confirmation) is required.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products damaged due to customer misuse, negligence, or unauthorized modifications.
  • Items purchased during clearance sales or marked as “non-returnable.”
  • Customized or special-order products.

3. Return Process

  1. To initiate a return, please contact us at clutchcraft@gmail.com or call +91 9619392236 with your order details.
  2. Once your return request is approved, we will provide you with instructions for shipping the item back.
  3. Customers are responsible for the cost of return shipping unless the product was delivered defective, damaged, or incorrect.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.
  • Shipping charges, if any, are non-refundable unless the return is due to our error.

5. Exchanges

  • If you wish to exchange a product for the same item (for example, due to a defect or size issue), please contact us at clutchcraft@gmail.com.
  • Exchanges are subject to product availability.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos/videos as proof. We will arrange for a replacement or issue a full refund at no additional cost to you.

7. Contact Us

For questions regarding our Refund & Return Policy, please reach out to us:

📧 Email: clutchcraft@gmail.com
📍 Address: Ghodbander Road, Thane
📞 Phone: +91 9619392236