clutchcraft.in

Shipping Policy

Effective Date: 1 January 2024

At ClutchCraft.in, we are committed to delivering your orders quickly and safely. This Shipping Policy explains how we process, handle, and deliver products purchased through our website.

1. Order Processing

  • Orders are processed within 1–3 business days after confirmation of payment.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of delays due to high demand or unforeseen issues, we will notify you by email or phone.

2. Shipping Methods & Delivery Time

  • We partner with trusted courier and logistics companies to ensure safe and timely delivery.
  • Estimated delivery time within India is usually 3–7 business days, depending on your location.
  • Delivery timelines may vary for remote or rural areas.
  • International shipping (if available) will have different timelines and costs, which will be communicated at checkout.

3. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and the weight/size of the order.
  • Free shipping may be offered on orders above a certain value (if applicable).

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email or SMS.
  • You can use this tracking number to monitor the status of your delivery.

5. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate shipping details.
  • We are not liable for delays, non-delivery, or additional costs arising from incorrect or incomplete addresses provided at the time of order.

6. Damaged or Lost Packages

  • If your order is delivered damaged, please contact us within 48 hours of delivery with photos/videos as proof.
  • In case of lost shipments, we will coordinate with the courier service and provide a replacement or refund, as applicable.

7. International Shipping (If Applicable)

  • Customs duties, import taxes, or other charges for international orders are the responsibility of the customer.
  • Delivery times may be affected by customs clearance procedures.

8. Contact Us

For any questions about shipping, please contact us:

📧 Email: clutchcraft@gmail.com
📍 Address: Ghodbander Road, Thane
📞 Phone: +91 9619392236